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Our Mission and Values


Customer-first approach

At Hemming & Wills, we take our commitment to our customers seriously.  As a proud, independent, forward-thinking business, we recognise that excellent customer experience requires excellence across the board, including the quality of our products, the clarity of our website, the proficiency of our delivery and the helpfulness of our communication.  

We treat our customers as people, not numbers, and value every one individually.  We understand that without the support of you all we wouldn’t be where we are today - and as we continue to grow our customers will always be at the heart of what we do. 

Our dedicated team of experienced customer care advisors are on hand to help, no matter what the nature of the query is.  Our team goes above and beyond to ensure that your experience is the best it can be and our excellent reviews and satisfied customers speak for themselves.


Prioritising quality and value

Providing quality products that are great value is an important mission of ours at Hemming & Wills. For us, this means design-led, durable and long-lasting products that will not only stand out in a room but will also stand the test of time. Of course, quality comes at a cost, but at Hemming & Wills we pride ourselves on the durability of our products that create far better value in the long run for our customers. 

Focusing our collections around high-quality, durable wood and natural materials means our customers can be sure that they are always making the most of their money.  We also personally curate our collections to only include products that meet our high standards. This means our customers are our strongest advocates and return again and again,as well as recommending us to friends and family.


A sustainable stance

Ensuring that our products are of a high standard and are based around natural, long-lasting and regenerative materials is one of the ways that we approach sustainability at Hemming & Wills. Providing durable products that will last for years to come, instils a slower consumption pattern for our consumers leading to less waste. 

Our ever-increasing reclaimed and rustic wood furniture ranges mean that our customers can buy furniture made from repurposed and responsibly sourced timber reducing the number of virgin trees felled in furniture production. Purchasing reclaimed wood products not only means our customers can invest in sustainable and environmentally friendly items but they also receive unique and characterful pieces of furniture.  

We direct dispatch products from our suppliers wherever possible to reduce unnecessary mileage and repackaging. The products we pack ourselves are packaged using environmentally friendly materials such as recycled or reused cardboard and non-plastic tape.