Contact Us

We’ve put together answers to the most common questions on our handy FAQ page and our Delivery page. They'll most likely save you an email or phone call!

If you do need to get in touch, the best way to reach us for general queries is by email at care@hemmingandwills.co.uk or by webchat via the website, where you may find your question can be answered via our instant answers to the most common queries.

You can also reach us by phone on 0330 133 1233.

Our customer care team are available Monday to Friday between the hours of 9.30am and 5pm on webchat and email and between 10am and 4pm by phone. On public holidays our hours will vary.

Please note we're closed on Fridays for team training.

We’ll always try to speak with you straight away – if we’re busy though or you've called outside of our business hours, please check our Help & FAQs or webchat instant answers. Or leave us your details or send us an email.

However you get in touch, we always aim to reply in 2 working days, during busy periods and bank holidays it may take a little longer.