We’ve put together answers to the most common questions on our handy FAQ page and our Delivery page. They'll most likely save you an email or phone call!

We’re here to help between our usual hours of 9.30am to 5.00pm Monday to Friday, excluding bank holidays when our hours will vary.

The best way to reach us for general queries is by email at care@hemmingandwills.co.uk or by webchat via the website, where you may find your question can be answered via our instant answers to the most common queries.

You can also reach us by phone on 0330 133 1233 where we provide helpful guidance on your most common questions and you can also request a callback service from our customer care team. Do also check our Help & FAQs or webchat instant answers.

However you get in touch, we always aim to reply as quickly as possible and within 1-2 working days, but during busy periods and bank holidays it may take a little longer.