Our Guarantee

We’re sure you will be delighted with the products you receive but for added peace of mind, we offer a guarantee on all of our products:

• Our Bespoke Collection furniture has a 2 year guarantee from delivery for manufacturing defects (for orders placed from 5th September 2024, prior to this the guarantee applies for 12 months from delivery).
• Non bespoke products come with a minimum manufacturer 1 or 2 year guarantee from delivery for manufacturing defects. The guarantee length is shown on product pages.

If you experience any issues with your order within this timeframe, please contact us for assistance and we'll happily help.

Exclusions apply including willful damage, improper use or assembly, and normal wear and tear. Products deemed defective will be repaired or replaced only, free of charge, at our discretion. Please see our Terms & Conditions for full details.

We will require photos and/or videos to be sent to us showing the condition of the furniture and any concerns being reported, in order to help assess and resolve these.