Privacy and Cookies Policy
Who we are
Purpose of the Policy
As a priority, we are committed to maintaining the security of your data and respecting your privacy rights. We always endeavour to handle your data fairly and legally. We are also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies when you visit us online provides you with information about:
How we collect and use your information
We use your information in a number of different ways and what we do with it depends on the information. You do not have to give us any personal information but if you decide not to you may not be able to buy from our site and you are unlikely to receive our optimal customer experience.
We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services.
The personal data we collect is as follows:
Any other data collection is detailed at the point it is collected in a separate notice.
How we use your data
We use your name and contact details to:
We use your payment information to:
We use external payment systems such as PayPal and Stripe to process all our online payments. All these systems have their own security. We do not store your credit card details and we do not store your card’s security/CVV code.
We use your contact history with us (phone, email, post) to:
We use your purchase history and saved basket items to:
We use information when you browse our website using your phone or computer to:
We use information from accounts you link to us through social media accounts to:
We use your responses to surveys, competitions and promotions to:
Sharing your information
We do not, and will not, sell any of your personal data to any third party. This includes your name, address, email address or credit card information. We want to earn and maintain your trust and we believe this is absolutely essential in order do that.
We do however share your data with the following categories of companies as an essential part of being able to provide our services to you:
If you have agreed we will send you marketing messages by email and social media, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from us
You can stop receiving marketing messages from us at any time. You can do this through your account settings, by clicking on the ‘unsubscribe’ link in any email or by contacting us directly (see our Contact Us page).
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages but please be aware that it may take a few days for all our systems to be updated and that you may receive messages from us while we process your request.
Stopping marketing messages will not stop service communications such as order updates or customer service messages.
Seeing adverts online
We engage in online advertising to keep our customers aware of what we are up to and to help you see and find our products more easily.
We target advertising banners and ads to you when you are on other websites and we do this using a variety of digital marketing networks and ad exchanges. We may use a range of advertising technologies and mobile identifiers, as well as specific services offered by some sites and social networks.
The banners and ads you see will be based on information we hold about you.
How we protect your data
We take your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place
We secure access to all transactional areas of our websites and apps using 'https' technology.
We regularly monitor our system for possible vulnerabilities and attacks using security metrics.
Keeping your information
We will hold on to your information for as long as you have your account or for as long as it is needed to be able to provide the services to you.
If for any reason we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
Regarding your personal information you have:
Information about privacy may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is 30th September 2019.
The types of cookies used on our platform can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media. You can find out more about each of the cookie categories below.
Strictly Necessary Cookies
These cookies are essential to make our platform work. They enable you to move around the platform and use its features. Without these cookies, services that are necessary for you to be able to use our platform such as accessing secure areas cannot be provided.
These cookies collect information about how people are using our platform, for example, we use Google Analytics cookies to help us understand which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. Overall, these cookies provide us with analytical information about how our platform is performing and how we can improve it.
These cookies allow us to remember choices you make and tailor our platform to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection, they can also be used to remember changes you've made to text size, font and other parts of pages that you can customise.
These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a platform and this information may be shared with other organisations such as advertising partners. This means after you have been to our platform you may see some advertisements about our services elsewhere on the Internet.
Social Media Cookies
How long will cookies stay on my browsing device?
The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.
First and third-party cookies
How to manage cookies from this platform
You can usually use the browser that you are viewing this platform through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the platform and other parts of the platform may also not work properly.
Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver platform advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at http://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
How to contact us
If you would like to contact us for any of the following reasons:
Then please do so via post at:
Data Privacy/Administration Team
Hemming & Wills
First Floor, 11 Memorial Road
or by email at email@example.com
Information about cookies used by us may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is 30th September 2019.
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