For additional delivery information, please see our FAQ page

 

How we deliver

We use a range of delivery options depending on what you have ordered. Sometimes we also dispatch furniture items direct from our suppliers to cut down on delivery times, packaging and save on unnecessary mileage – again this is another way we’re trying to do our bit for the environment.

Our Reclaimed Range is delivered by our partner's specialist delivery team and assembly in a room of choice is included in the delivery charge. Tables are typically delivered unassembled to aid with access to properties (for larger tables over 220cm pre-assembly may be required due to their weight). Benches are typically pre-assembled as they are smaller but this can be completed when delivered, for difficult spaces. Please contact us with any queries.

Whichever way we get your order to you, we or a delivery partner on our behalf will always provide you with delivery information ahead of your order being delivered. For smaller items, this is typically tracking information from our delivery partners and for larger items we’ll be in touch to arrange a delivery date and discuss delivery options that may be available. Please also check the specific delivery information detailed on each product page.

If you have ordered multiple items of different types, they may be dispatched via different delivery partners at different times. This is all to help with delivery times and to cut out unnecessary packaging and mileage.

If this is the case, you will receive different delivery details to help you track the different items in your order.

Delivery timescales and destinations

For Coronavirus related information, please see here.

Delivery times vary according to the products in your order, please check the Delivery section displayed on product pages for more details, as shown below.

Delivery times for made to order products, such as our Reclaimed Range and Moom Lighting, have varying lead times. Reclaimed Range delivery times are approximately 8 weeks, Moom Lighting is 3-4 weeks. Please check the product pages for more details.

Non mainland and international delivery will take longer and vary according to the destination and product - please contact us to discuss the options available. Additional charges will also apply.

If you require express delivery, please contact us to discuss the options available, which will vary depending on the products in your order and destination. Additional charges will apply.

Delivery costs and destinations

Delivery costs will vary according to the products in your order. The cost will be confirmed during checkout of your order.

For many smaller items, delivery will be based on the price of your order:

Standard UK Mainland Shipping

£4.99 for orders of up to £49.99

£6.99 for orders between £50.00 and £99.99

£9.99 for orders between £100.00 and £149.99

£14.99 for orders between £150.00 and £299.99

£29.99 for orders between £300.00 and £499.99

£39.99 for orders between £500.00 and £699.99

£49.99 for orders over £700

For larger furniture items, delivery will be based on weight or distance which will be confirmed during the checkout of your order. 

For non-mainland UK, express and international delivery, please contact us to discuss the options available which vary by product. Additional charges will apply depending on the destination and service required.

Packaging

At every stage of your order with us, we’re always trying to do our bit, to help you do your bit to reduce the impact on our planet.

How your order will be packaged will depending on the items in your order:

• Furniture & lighting – these are typically dispatched direct from our suppliers in recyclable cardboard. This saves any wastage from re-packaging and may not look as pretty as it could but we think it’s a worthwhile compromise. For some products, we know more can be done to improve internal packaging and tapes, whilst ensuring they are delivered safely and we’re working with our suppliers towards this.
• Reclaimed furniture - these items are typically delivered and assembled by our partner's specialist delivery team. They are specially loaded and transported in such a way that cardboard packaging is only used for pre-assembled benches.
• Plastic free products, reusable products and soft furnishings – these are all packaged using recycled and recyclable cardboard with recyclable paper based tape and recyclable internal packing. All materials are from sustainable sources.