Williamsburg Collection Key Information

Our Williamsburg Collection is a range of FSC certified reclaimed products that combine reclaimed wood with black industrial style metal to create striking, modern pieces of furniture.

Please see our key information below regarding the range, including delivery and aftercare information.

Reclaimed Wood

Part of the charm of reclaimed furniture, as a natural, living material, is that it develops over time so this may not suit everyone. Changes (such as surface splits/spreading) may start to appear with the natural adjustment of the wood when it adjusts to a new environment, this is completely normal and to be expected.

There are likely to be imperfections in the wood, such as knots, holes (of all shapes and sizes), notches, bumps, indentations, different grains and the surface may not be completely flat or smooth.

Examples of the types of character your might expect:

 

This is all part of the character of reclaimed wood which can be hundreds of years old, has had a former life and gives reclaimed furniture a unique look and feel, as no two pieces will be exactly the same. 

Please note we're unable to replace/exchange furniture due to these natural features/characteristics - for more information please see our returns and refund policy.

More Information

More details/photos about the products can be found on the product pages of our website below the main product text.

Delivery and Assembly

Delivery times vary by product and current availability, please check the product pages for approximate timescales.

Standard delivery is free to most mainland UK locations. Long distance locations, particularly remote areas, will also be subject to additional delivery time and charges. For these locations, the delivery times shown during checkout are a guide only and depending on your area, extra time may be required. Where delivery charges apply, we will combine the delivery cost for multiple items from our reclaimed furniture range. 

Some self-assembly is required and instructions and all necessary tools will be provided. For tables and benches, screwing bases to table tops is all that is needed using the provided allen keys. 

Deliveries are currently contactless to the door step of your property following social distancing procedure. Our standard delivery services are a 1 man service to the ground floor entrance of any property. We’d kindly ask you’re able to assist our delivery drivers receiving the furniture – we’d always advise 2 people are available to assist, particularly with larger orders. Please contact us if you have any specific delivery requirements and we will do our best to help you.

Optional assembly services are typically available and will be shown in the delivery options during checkout.

Deliveries days and times vary depending on locations and a time slot will be provided when delivery is arranged.

Non mainland and remote areas of the UK will be subject to additional delivery charges. International deliveries will also incur extra charges. Please contact us for further information.

Aftercare

Acclimatising your indoor furniture upon delivery

A key tip is to ensure your new indoor furniture is given time to acclimatise and is not placed in direct sunlight or next to a hot radiator.  As reclaimed wood is a natural material, excessive heat can cause the wood to split, crack or warp.

We will be unable to replace furniture that has any such issues resulting from direct sun or heat damage.

Usage

Please ensure that all furniture is correctly assembled by two competent people, making sure that units with doors are squared up, so that the door open and close correctly. Any nuts and bolts at assembly points should also be periodically re-tightened.

When moving your furniture it is always recommended to lift the item, instead of dragging, in order to avoid damage to the legs or joints. Similarly, don’t move chairs by sliding when sitting on it as this places undue stress on the legs and joints, and never lean backwards on the two rear legs.

All items with glass should be handled gently, as damaged glass may
spontaneously shatter if later subjected to thermal or mechanical stress.

Prior to using the furniture for the first time, wipe over the inside of all wardrobe and cabinet drawers with a soft damp lint free cloth. Repeat with a dry lint free cloth.

Cleaning

Rings from cups and mugs and red wine spills are a common occurrence on tables. We recommend always using place mats and coasters under plates, cups and glasses weather hot or cold for protection - making sure to wipe up any spills quickly with a soft dry cloth to prevent staining. We also always recommend using a mat when writing, so not to dent your furniture.

Dusting regularly and cleaning your furniture with a damp cloth from time to time will protect it from any stains forming.  An old cotton T-shirt or lint-free dishtowel works well for removing any dirt or crumbs. Wet the cloth very lightly, wring out so it’s only just damp, and wipe! Be sure to follow by drying with a lint free cloth.

Do not use acetone, solvents, bleaching agents or silicon born products on your furniture.