Delivery & Packaging

We use a range of delivery options depending on what you have ordered.

Sometimes we dispatch furniture items directly from our suppliers to cut down on delivery times, packaging and save on unnecessary mileage – just some of the ways we’re trying to do our bit for the environment.

Multiple items of different types may be dispatched via different delivery partners at different times. This is all to help with delivery times and to cut out unnecessary packaging and mileage.

You will always be provided with delivery information ahead of your order being delivered. This is typically in the form of a tracking link from our delivery partners sent by email and/or SMS. If your order is to be delivered via multiple deliveries, you will receive details for each delivery to help you track the different items in your order.

Delivery Timescales & Destinations

• Delivery times vary according to the products in your order, please check the product page for this information.
• Next-day delivery can be available for products in our Quick Delivery collection if orders are placed before 4pm.
• Deliveries are typically made on weekdays only.
• Please check with us for delivery to non mainland UK locations. Where this is available, additional charges and timescales may apply. For many items, delivery to a UK mainland port for onward delivery can be arranged.
• Delivery is free for most items and to most mainland UK locations. Where a delivery charge applies, the cost will be confirmed during checkout of your order.

Bespoke Collection Furniture

• Bespoke Collection furniture is typically delivered by a 2-man specialist delivery team. The furniture is transported in such a way that minimises packaging yet ensures the furniture is protected.
• Your Bespoke Collection furniture will be assembled in a ground-floor room of choice.
• You will be offered a delivery date by SMS and email within 3 weeks of placing your order. You can defer if the date is not suitable but the next available date may be up to 4 weeks later as the delivery partner books in advance by region.

Failed Deliveries & Reporting Damage

• If a delivery attempt fails, causing the package to return to us, re-delivery charges may apply.
• If you receive an item and find it’s damaged, please contact us immediately at care@hemmingandwills.co.uk - please include details of the damage/concern along with supporting images of the whole item, the affected area and the packaging (inside and out). Our helpful care team will be glad to assist you.