Coronavirus Information & Support

H&W Coronavirus Information

Last updated September 2021

The health and safety of everyone connected to H&W is our priority and of paramount importance. We wish everyone well at this challenging time and our thoughts are with anyone impacted.

We are following government advice very closely and, as an online business, it's currently business as usual during the pandemic. We are able to continue to operate and continue with socially distanced deliveries which are likely to be a contactless, door step service - our delivery partners will provide further information when deliveries are scheduled.

We are therefore continuing to safely operate online, whilst making some important changes to help ensure the safety of both our customers and team:

  • We are able to work remotely albeit fully connected to ensure business as usual - we're still here for you when you need us.
  • We and our partner workshops, suppliers and delivery partners have stepped up sanitisation procedures and are following social distancing guidance for safe, contactless deliveries.
  • For our Reclaimed Range, we have implemented additional, contactless delivery procedures to avoid unnecessary social contact. Please check the delivery information on the product pages for information and we will provide further guidance when we get in touch to schedule deliveries.
  • Our reclaimed furniture is handmade to order to a high quality so there is a lead time. Due to high demand, we have increased manufacturing capacity in order to keep lead times for new orders as short as possible. Please see the product and delivery pages for latest lead times.
  • We're working as quickly as possible to deliver orders up and down the country, helping to support home working, whilst adhering to stricter operating and delivering procedures.
  • There may be some delays delivering some items whilst these procedures are in place. Please check product pages and delivery information during checkout for current delivery timescales.

Please stay safe and please don't hesitate to contact us with any queries.

Best wishes,

Chris

Founder

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