Coronavirus Information & Support

H&W Coronavirus Information

Last updated January 2021

The health and safety of everyone connected to H&W is our priority and of paramount importance. We wish everyone well at this challenging time and our thoughts are with anyone impacted.

We are following government advice very closely and, as an online business, it's currently business as usual during the national and regional lockdowns. We are able to continue to operate and continue with socially distanced deliveries including assembly for our reclaimed furniture if that option is chosen when placing your order. Other deliveries are likely to be a contactless, door step service - our delivery partners will provide further information when deliveries are scheduled.

We are therefore continuing to safely operate online, whilst making some important changes to help ensure the safety of both our customers and team:

  • We are now working remotely albeit fully connected to ensure business as usual - we're still here for you when you need us.
  • We and our partner workshops, suppliers and delivery partners have stepped up sanitisation procedures and are following social distancing guidance for safe, contactless deliveries.
  • For our Reclaimed Range, we have implemented additional, contactless delivery procedures to avoid unnecessary social contact. Please check the delivery information on the product pages for information and we will provide further guidance when we get in touch to schedule deliveries.
  • Our reclaimed furniture is handmade to order to a high quality so there is a lead time. Due to high demand, we have increased manufacturing capacity in order to keep lead times for new orders as short as possible. Please see the product and delivery pages for latest lead times.
  • We're working as quickly as possible to deliver orders up and down the country, helping to support home working, whilst adhering to stricter operating and delivering procedures.
  • There may be some delays delivering some items whilst these procedures are in place. Please check product pages and delivery information during checkout for current delivery timescales.

Please stay safe and please don't hesitate to contact us with any queries.

Best wishes,



How we're saying a BIG thank you to key workers

We couldn't be more grateful and proud of our hard-working key workers, being absolutely selfless at this challenging time for the country.

So we want to take a moment to thank the whole of the NHS and all key workers from emergency service workers, the armed forces, to carers and teachers. This list is endless!

We're in awe of your dedication and resolve to help stop this awful virus in its tracks, supporting those impacted together with helping to keep the country running!

To give something back, we're offering 20% discount off a great collection of home furnishings for 3 months! When you're able to we want to help you put your feet up and relax on some of our lovely chairs, foot stools and more...

We're relaunching this scheme and will have more information available soon.

Join the H&W Family